72% of Small Businesses Have Positive Outlook on AI in Survey

According to a new study of Paychex, Inc.A human capital management company (HCM), the leader of the industry, delivering a full range of technological solutions and human resources consulting, employee service solutions, insurance and payroll, small companies in the United States adopt artificial intelligence (AI) as a powerful tool to improve the efficiency, income and development of the workforce.

Although the concerns about data accuracy, security and privacy persist, the responses investigate more than 500 business owners and more than 500 HR managers have found that the commercial impact of the AI ​​is undeniable – 72% of small businesses have a positive vision of technology.

Respondents to the survey using AI today, 66% report increased productivityAnd many cite cost savings (44%), income growth (40%), improved recruitment (35%), greater employee satisfaction (34%) and improved customer acquisition (34%) as key evaluations.

The study also revealed that 82% of respondents consider AI as useful to their business And 76% anticipate that it will have a moderate to significant impact in the next five years. With 65%of companies already using AI, technology quickly becomes a staple food in basic functions such as customer support (64%), finance and accounting (42%) and HR (50%).

“AI allows a company to hit well above its weight,” said Beaumont VancePaychex Vice-President Directors, analysis and AI. “He is a particularly important equalizer for small and medium -sized enterprises in an increasingly competitive landscape. Understanding and adopting the full potential of AI can stimulate efficiency, improve decision -making and provide a tangible return on investment. ”

The additional key results of the survey included:

• AI is as good as its data: Almost one in five (18%) of respondents using AI today said they had encountered difficulties due to poor data quality. In addition, 53% indicate that specific data would improve their confidence in AI tools, emphasizing the strong relationship between data integrity and the adoption of AI.
• Data security and confidentiality remain a common concern: 54% of companies cite confidentiality and data security as a main challenge to the adoption of AI, 45% of these respondents citing concerns about how technological companies use their data and 17% indicating that they did not trust technological companies with their data.
• Planned acceleration of AI investment in the operations and functions of people: 72% of small businesses plan to invest at least $ 1,000 in AI in the next year, with 53% of HR funds – the higher investment area. Investments in AI is also planned in recruitment (44%), the integration of new employees (41%) and employee retention (32%), stressing that the adoption of AI in human resources functions, the recruitment phase through career development, is a priority.

To find out more about the investigation, visit Paychex World.