The Central Consumer Protection Authority (CCPA) issued opinions to the aggregators of Ola and Uber cabins, demanding the clarity of their pricing mechanisms, according to media relationships.
The action follows complaints that users of the Apple IOS platform have been charged higher tariffs than those using Android devices, even when booking identical routes.
The Minister of Consumption of the Union, Pralhad Joshi, announced on Thursday the intervention, declaring: “As a follow -up of the previous observation of the apparent differential pricing based on the models of mobiles – iphones or Android – Being used , the Ministry of Consumer Affairs, through the CCPA, has issued opinions to the main AOLA and UBER taxi aggregators, seeking their answers. “”
The allegations first drew attention last month, which prompted Minister Joshi to order an in -depth investigation. He described the practice of “Unfais Facie” disloyal commercial practices “and a” blatant desire “for consumer rights. According to the complainants, the differences in tariffs based on operating systems undermine the principles of fair trade and erod the confidence of consumers, added the report.
The last intervention of the CCPA aims to ensure transparency and equity in the carpooling sector. Ola and Uber were invited to explain how their tariff structures are determined and what role, if necessary, the user’s operating system plays in the calculation of travel costs.
This is not the first CCPA body addressing consumption problems involving technological companies. The authority previously led an opinion on Apple to fear that iPhones are undergoing performance slowdowns after the updates of iOS 18. The ministry investigated these complaints and asked for Apple’s response to treat the grievances of consumer consumers .
