The Voicecare AI should automate back office operations in the health care sector with its latest generative AI technology, aimed at improving patient engagement.
The company has raised $ 3.85 million in seed financing, led by Caduceus Capital Partners, with contributions from Bread and Butter Ventures, to improve access to patients, membership and results.
Funding will strengthen the team, will improve sales and marketing, and will help improve the precision, security and compliance of the platform.
Health care providers are faced with a deluge of administrative calls each year, often prey to long maintenance and repetitive tasks such as data transfer, status verification and initiation of processes.
Voicecare I introduced Joy, an AI agent of the human voice capable of managing long and complex conversations, which could reduce prolonged maintenance times.
The founder and CEO of Voicecare Ai, Parag Jhavari, said: “By automating conversations in a way that really feels human, we seek to restore time to health professionals so that they can focus on care High -level patients, resulting in radical efficiency with each conversation.
The company also launched a pilot with Mayo Clinic, implementing its intelligent vocal automation for critical tasks such as the pre-authorization of patients and confirmations of services in three departments: neurology, pediatrics and medical and administrative support operations.
The Voicecare AI platform transforms B2B vocal conversations by automating interactions with payers, from the checking of benefits to previous authorizations and the pretenders followed.
This automation aims to release the staff from the load of long hours of maintenance while ensuring complete documentation and summaries of each call.
The system fits into existing workflows and offers almost real time updates.
The technology behind Voicecare uses advanced multimodal agent architecture reinforced by learning human feedback and conversational health care data.
This led to an almost perfect completion rate, the majority of calls are managed independently by AI.
A member of safety standards, the platform complies with HIPAA regulations and has reached the SOC 2 Type II certificate.
“Voicecare AI plans to automate back office operations with a generative AI” has been created and published by Hospital managementA brand belonging to GlobalData.
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