That’s where EVA, BlackNGreen’s revolutionary AI platform, comes in, delivering a game-changing approach that radically transforms customer interactions while reducing operational costs by at least 40%.
Why businesses are rethinking customer service
As customers expect, even demand, instant resolutions, traditional systems such as complex IVRs, long wait times, poor self-help apps, and unreliable chatbots are not up to the task, both in terms of quality and resolution turnaround time (TAT). Who feels the impact of these unmet expectations the most? While customers face frustration, businesses bear the brunt of the consequences.
Businesses and organizations that use these traditional customer service and support channels pay the price, not only financially, but even more in terms of lost customer loyalty. With increasing customer expectations and decreasing patience, traditional support systems are becoming obsolete. Businesses lose millions every year due to operational inefficiencies, customer churn, and suboptimal support processes.
Enter EVA, BlackNGreen’s revolutionary AI-powered platform that is reshaping the way businesses interact with their customers. Powered by generative AI technologies like ChatGPT and Google Gemini, EVA is not just a solution, it’s a revolution
Breaking the cost barrier
EVA is not just improving customer service: it is redefining its economics. By automating the majority of customer interactions, EVA reduces the need for large teams of agents to handle routine queries. This allows human staff to focus on more complex, high-value tasks. Most businesses rely on human agents to handle customer service, already operating at maximum efficiency. EVA goes even further by increasing efficiency by almost 50%.
At the heart of this transformation is EVA Brain, a proprietary self-learning technology that continually evolves by recognizing complex patterns and adapting to customer interactions. With 83% of queries resolved in less than two minutes, EVA improves performance and sets a new standard in customer experience. Over time, this creates a virtuous cycle of cost savings and improved bottom lines, making EVA an indispensable tool for businesses looking to thrive in competitive markets.
“We built EVA from the ground up to meet the complex needs of businesses, leveraging AI to deliver smarter, more efficient solutions. It’s about enabling them to reimagine their future with unlimited potential,” explains Vikas Goel, CTO of BlackNGreen
Ultra-fast implementation, zero complexity
Unlike traditional AI deployments, which can take months and years to customize for an organization-wide rollout, EVA’s no-code architecture ensures integration in a fraction of the time. The plug-and-play framework allows for seamless compatibility with existing systems, from CRMs to ticketing platforms, eliminating the need for extensive technical resources.
EVA’s omnichannel presence ensures that businesses can interact with their customers across multiple platforms, including WhatsApp and voice channels, delivering exceptional customer experiences anywhere in the world. With a Customer Satisfaction Score (CSAT) of 94%, EVA ensures high-quality interactions that meet global expectations.
EVA’s support for more than 95 languages ensures its ability to support businesses in various markets. Whether you’re speaking to regional audiences or global customers, EVA acts as your trusted partner, delivering seamless, high-quality interactions tailored to your unique needs.
With a remarkable 40% reduction in operational costs, EVA enables businesses to streamline operations while maintaining a best-in-class customer experience.
“EVA shows huge potential at this early stage. We have a strong portfolio of projected revenues of $30-40 million for next year, demonstrating growing confidence in our platform. As global expectations for AI-driven customer experiences rise, BlackNGreen is well-positioned to lead the way in growth and innovation across all industries.“, says Karthik Shankar, co-founder of BlackNGreen.
Beyond customer service: a strategic asset
EVA helps businesses by providing deep insights into customer behavior and preferences through its analytical capabilities. These insights allow businesses to proactively refine their products and services, transforming customer service from a cost center into a game-changing strategic asset.
EVA’s leadership extends beyond numbers; he focuses on achieving superior results. Unlike its competitors, EVA is built with a managed services approach, providing flexibility for each custom deployment to meet the unique needs of the business. Its exclusive EVA Brain optimizes processes in real time, continually improving the accuracy and efficiency of responses.
The platform’s ability to handle peak workloads without additional resources allows businesses to scale their operations without a commensurate increase in costs. Early adopters indicate that AI-powered interactions could reach 100% in the coming years, positioning AI-enabled businesses among the best prepared for the future.
Setting the standard for AI-driven excellence
One telco reported a first contact resolution rate of 87% (up from 68%), accompanied by a significant increase in customer retention. This is not just progress; it’s a glimpse into the future of customer service.
Trusted by global brands such as Orange, Micoope, MTN, Forza Delivery, Africell, Revi, VIVA Bolivia, Digicel and Claro, BlackNGreen’s innovative AI solutions set new benchmarks in the industry.
As global businesses face rising customer expectations and tighter budgets, BlackNGreen’s EVA is emerging as more than just a platform: it’s a competitive necessity. Its success in the telecommunications, banking and healthcare industries underscores an undeniable fact: the future of customer service is not just automated, it is powered by EVA.
