AI deepfake tricks Democrats as laws lag behind improper use of ‘digital twins’

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Sesame, the startup behind the viral virtual assistant Maya, releases its base AI model

AI company Sesame published the basic model that feeds Maya, the Impressive realistic vocal assistant. The model, which is 1 billion size parameters (“parameters” referring to the individual components of the model), is under an Apache 2.0 license, which means that it can be used commercially with few restrictions. Called CSM-1B, the model generates “RVQ…

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Balancing AI Efficiency with Human Well-Being

In the environment of the rapid contact center of today, managers are faced with a myriad of challenges which can have a significant impact on the operational efficiency and well-being of employees. One of the most urgent problems is the professional exhaustion of agents, a phenomenon exacerbated by the growing complexity of customer interactions and…

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Google Refreshes Its Customer Engagement Suite, Includes a Console to Build AI Agents for Self-Service

Google has unveiled several progress from its customer commitment suite. The suite houses its CCAA offer – formerly the AI ​​platform of the Google contact center – alongside several solutions of the conversational AI. Many of its basic capacities are obvious in the graph below. The Google customer client engagement suite with Google AI Consider…

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