Balancing AI Efficiency with Human Well-Being

In the environment of the rapid contact center of today, managers are faced with a myriad of challenges which can have a significant impact on the operational efficiency and well-being of employees. One of the most urgent problems is the professional exhaustion of agents, a phenomenon exacerbated by the growing complexity of customer interactions and…

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Apple Intelligence automatically included in iPhone iOS update: here’s how to deactivate it

Apple’s latest iOS update includes the Apple Intelligence Suite, a collection of artificial intelligence (AI) tools. Many iPhone users, however, choose disable AI presents concerns around data privacy and storage, while others just feel they don’t need AI help in the first place. “Sneaky! They are so sneaky,” TikTok user @ariel.reid posted in a viral…

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