Beyond IVR: How Kapture CX is building AI voice agents that act, not just talk

As voice becomes the fastest growing customer support interface in India, businesses are moving beyond IVRs to AI agents that can understand, act and resolve at scale. Kapture CX is at the forefront of this change by creating multilingual, code-combination-enabled AI voice bots that deliver consistent experiences across geographies while executing real workflows securely. In…

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Using AI Personas To Craft Synthetic Mental Health Therapists Of All Types And Gauge The Future Of Psychotherapy

Devising AI personas that are therapists of all types is handy for many reasons. getty In today’s column, I examine in-depth the use of AI personas to craft synthetic mental health therapists. This is readily undertaken via modern-era generative AI and large language models (LLMs). With a few detailed instructions in a prompt, you can…

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AI trade reignited by TSMC earnings blowout

A view of the TSMC Global R&D center in Hsinchu, Taiwan on April 15, 2025. Ann Wang | Reuters Thursday offered markets a rare respite from the incessant geopolitical upheavals. Yet the week’s headlines still reflect broader global dynamics. Case in point: Taiwan’s $250 billion investment in chip production in the United States, which is…

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