CivicPlus’ New AI Tools Work for Meetings, CRM, Websites

As state and local governments across the United States seek to operationalize artificial intelligence in their daily operations, a major technology provider working with these jurisdictions has released six new AI tools. The new feature comes from CivicPluswho is perhaps best known for creating municipal websites. However, the company offers many other government technology products…

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Transformer architecture, the one innovation that supercharged AI: Best ideas of the century

Today’s most powerful AI tools – those that can summarize documents, generate artwork, write poetry or predict how incredibly complex proteins fold – all rest on the shoulders of the “transformer”. This neural network architecture, first announced in 2017 at a modest conference center in California, allows machines to process information in a way that…

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OPINION: AI can’t compete with authentic voice

When artificial intelligence emerged as a marketing tool, I felt threatened. Not by replacement, but by the idea that others might think that AI could replace the basic work we do as communicators. The more I watched professionals rely on AI without critical thought, the clearer it became: artificial intelligence is exactly what the name…

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Using AI Personas To Craft Synthetic Mental Health Therapists Of All Types And Gauge The Future Of Psychotherapy

Devising AI personas that are therapists of all types is handy for many reasons. getty In today’s column, I examine in-depth the use of AI personas to craft synthetic mental health therapists. This is readily undertaken via modern-era generative AI and large language models (LLMs). With a few detailed instructions in a prompt, you can…

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Enterprises are turning to AI to solve their efficiency problems, but is just a short-term fix?

Michael Kitces and Ben Henry-Moreland ask whether these long-term problems require a solution other than AI? JANUARY 21, 2026 By Ben Henry-Moreland and Michael Kitces As companies grow and merge over time, they accumulate technical debt. Technologies, capabilities, and processes that in a perfect world would be retooled and improved every time the company grows…

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