The Power of Human Connection and AI in Customer Experience

Essential Collaborative CX. AI amplifies human expertise and makes service faster and more intelligent. Persona leadership. A solid CX lead defines the brand’s tone and ensures that AI align with the brand and values ​​of the company. Precision meets emotion. AI provides information, but humans establish significant connections that define your brand. AI modifies the…

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Gwinnett County budgets $2.5M to upgrade 911 call system; AI, texting features expected to be included

Gwinnett 911 adds AI for faster emergency response Gwinnett County is investing $2.5 million to upgrade its 911 system with artificial intelligence and next-generation 911 capabilities. This redesign will allow dispatchers to directly receive photos, videos and text while using AI for real-time translation and transcription in one of Georgia’s most diverse counties. The project,…

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