How to drive adoption of contact center voice AI

Listen to the article 2 min This audio is generated automatically. Please let us know if you have comments. Diving brief: Voice AI can help contact centers unlocking their potential, Nicole Kyle, CMP director of CMP Research said on Wednesday, during a KRISP webinar. The interest in automated customer support can be lagging behind live…

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IOS 26 hidden features: a complete guide to the news

iOS 26 has a variety of hidden features aimed at improving conviviality, personalization and functionality. These updates are designed to make your iPhone experience more transparent, intuitive and adapted to your individual preferences. From improved navigation tools to advanced customization options, iOS 26 offers a range of improvements that raise how you interact with your…

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UN Security Council meets to discuss AI risks

The United Nations Security Council meets today to discuss the global challenges posed by AI. Technology has grown quickly since the release of Chatgpt in 2022, and companies rushed to build more powerful models, but some experts warn against potentially fatal risks and have called for guarantees. Action on AI collects rhythm. Last month, the…

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