The Winning Edge Recap: Rethinking Denial Management Strategies to Counter Payer AI

As payers deploy advanced technologies to review claims, health systems like Mercyhealth and WellStar are fighting back with stricter contracts and predictive AI. In recent years, the fierce struggle to combat denial has gradually intensified. During this week’s The Winning Edge for Defeating Denials webinar, revenue cycle leaders from Mercyhealth and Wellstar Health System discussed…

Read More

A consumer watchdog issued a warning about Google’s AI agent shopping protocol — Google says she’s wrong

Shortly after Google announced its new universal commerce protocol for AI-powered sales agents, a consumer economy watchdog sounded the alarm. In a post now viral on X Viewed nearly 400,000 times, Lindsay Owens wrote on Sunday: “Big/bad news for consumers. Google today announced how it plans to integrate shopping into its AI offerings, including search…

Read More

SaaS bills climb as AI shakes up pricing: Zylo

Diving brief: The average organization now spends $55.7 million annually on software applications as a service, with artificial intelligence-based tools fastest growing, SaaS management company Zylo said in a report released Thursday. Even with software portfolios holding steady at an average of 305 applications, spending increased nearly 8% in 2025 from the previous year, according…

Read More

How to prevent AI slop from costing your business

Beth Kempton pour Upwork Comment éviter que les erreurs d’IA ne coûtent cher à votre entreprise L’intelligence artificielle sur le lieu de travail offre des avantages incontestables, tels qu’une exécution plus rapide, un rendement accru et une prise de décision mieux informée. Cependant, alors que les organisations se précipitent mettre en œuvre l’IAils découvrent souvent…

Read More

Demystifying Artificial Intelligence: Understanding the Mechanism Behind the Magic

Artificial intelligence (AI) is rapidly touching nearly every aspect of our modern life, from simple predictive models for text completion when composing messages and emails to highly sophisticated content creation, such as prompt-based realistic video generation. Yet despite AI’s widespread prevalence, there remains unawareness or misunderstanding about what AI truly is and how it operates….

Read More

Beyond IVR: How Kapture CX is building AI voice agents that act, not just talk

As voice becomes the fastest growing customer support interface in India, businesses are moving beyond IVRs to AI agents that can understand, act and resolve at scale. Kapture CX is at the forefront of this change by creating multilingual, code-combination-enabled AI voice bots that deliver consistent experiences across geographies while executing real workflows securely. In…

Read More