Beyond IVR: How Kapture CX is building AI voice agents that act, not just talk

As voice becomes the fastest growing customer support interface in India, businesses are moving beyond IVRs to AI agents that can understand, act and resolve at scale. Kapture CX is at the forefront of this change by creating multilingual, code-combination-enabled AI voice bots that deliver consistent experiences across geographies while executing real workflows securely. In…

Read More

A consumer watchdog issued a warning about Google’s AI agent shopping protocol — Google says she’s wrong

Shortly after Google announced its new universal commerce protocol for AI-powered sales agents, a consumer economy watchdog sounded the alarm. In a post now viral on X Viewed nearly 400,000 times, Lindsay Owens wrote on Sunday: “Big/bad news for consumers. Google today announced how it plans to integrate shopping into its AI offerings, including search…

Read More