Five9 and Google Cloud Advance AI-Driven Customer Experiences

Five9 announced its decision to collaborate with Google Cloud for common customer experience solutions. This follows a series of announcements from the contact center giant earlier this week focused on improving customer experience with AI services. Their latest partnership will see both providers collaborate towards an effective customer solution, enabling enterprise customers to improve their…

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Executives like David Solomon of Goldman Sachs say experience trumps everything in business, including brains. But Ricardo Amper, founder and CEO of the $1.25 billion software company Incode Technologies, believes Gen Z’s naivety is a professional blessing rather than a career curse. “My belief [is] that it is important to come out with a fresh…

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Nirmal Jingar Receives 2026 Global Recognition Award for Sustained Contributions to AI-Driven Supply Chain Optimization and Modernization at Wayfair

Nirmal Jingar receives a 2026 Global Recognition Award for leading AI platform modernization at Wayfair, generating millions of dollars in supply chain savings, advancing responsible adoption of generative AI, mentoring engineering teams, and shaping industry standards through governance frameworks and advisory work. New York, NY, USA, January 17, 2026 — Nirmal Jingara senior engineering manager…

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California AG to investigate xAI, Grok over sexualized AI images of women and children

The California Attorney General on Wednesday announced an investigation into non-consensual sexually explicit material produced using Grok, the artificial intelligence chatbot developed by xAI. The investigation into the Elon Musk-owned company comes amid a broader global backlash against deepfake images that spread on X. Attorney General Rob Bonta’s office cited reports that users asked Grok…

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OPINION: AI can’t compete with authentic voice

When artificial intelligence emerged as a marketing tool, I felt threatened. Not by replacement, but by the idea that others might think that AI could replace the basic work we do as communicators. The more I watched professionals rely on AI without critical thought, the clearer it became: artificial intelligence is exactly what the name…

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