CivicPlus’ New AI Tools Work for Meetings, CRM, Websites

As state and local governments across the United States seek to operationalize artificial intelligence in their daily operations, a major technology provider working with these jurisdictions has released six new AI tools. The new feature comes from CivicPluswho is perhaps best known for creating municipal websites. However, the company offers many other government technology products…

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Roughly half of employees are using unsanctioned AI tools, and enterprise leaders are major culprits

In addition, employees must be made aware of the risks. Many, including CISOs, do not truly understand the scale of the problem and its broader implications. “Education is essential and doesn’t require a lot of work,” Williams said. Implementing a policy and framework, however, is, and businesses must first decide what risks they are willing…

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Generative AI adoption trends around the world

Adoption of artificial intelligence is on the rise globally, but new data shows that some countries are significantly outperforming others, while the gap between advanced and developing countries has widened. The UAE and Singapore stand out, with more than 60% of the population in both countries using some type of generative AI tool in the…

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Beyond IVR: How Kapture CX is building AI voice agents that act, not just talk

As voice becomes the fastest growing customer support interface in India, businesses are moving beyond IVRs to AI agents that can understand, act and resolve at scale. Kapture CX is at the forefront of this change by creating multilingual, code-combination-enabled AI voice bots that deliver consistent experiences across geographies while executing real workflows securely. In…

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AI in healthcare: Better diagnosis and care

Artificial intelligence (AI) is no longer a futuristic concept in medicine: it is actively reshaping the way healthcare systems detect disease, care for patients and make clinical decisions. Across the world, hospitals, clinics, and research institutions are integrating AI-based tools into clinical workflows with one primary goal: improving patient outcomes while making care more equitable,…

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