Five9 and Google Cloud Advance AI-Driven Customer Experiences

Five9 announced its decision to collaborate with Google Cloud for common customer experience solutions. This follows a series of announcements from the contact center giant earlier this week focused on improving customer experience with AI services. Their latest partnership will see both providers collaborate towards an effective customer solution, enabling enterprise customers to improve their…

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Beyond IVR: How Kapture CX is building AI voice agents that act, not just talk

As voice becomes the fastest growing customer support interface in India, businesses are moving beyond IVRs to AI agents that can understand, act and resolve at scale. Kapture CX is at the forefront of this change by creating multilingual, code-combination-enabled AI voice bots that deliver consistent experiences across geographies while executing real workflows securely. In…

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Cast AI Valued at Over $1 Billion With the Launch of Its GPU Marketplace

OMNI Compute is a unified compute marketplace that allows businesses to access, provision, and operate GPUs in any cloud or region, with no code changes required. MIAMI, January 12, 2026–(BUSINESS FEED)–Cast AI, the leading application performance automation platform, was introduced today OMNI calculationa unified compute control plane that automatically discovers available resources across cloud providers…

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Vietnam’s first standalone AI Law: An overview of key provisions, future implications

Le Vietnam accélère ses efforts pour devenir une puissance technologique régionale, avec des investissements stratégiques dans intelligence artificielle et semi-conducteurs soulignant cette ambition. Les responsables gouvernementaux ont souligné que les technologies sont deux moteurs de l’innovation et de la compétitivité mondiale, visant à développer les talents et à construire des centres de fabrication intelligents. Pour…

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