Balancing AI Efficiency with Human Well-Being

In the environment of the rapid contact center of today, managers are faced with a myriad of challenges which can have a significant impact on the operational efficiency and well-being of employees. One of the most urgent problems is the professional exhaustion of agents, a phenomenon exacerbated by the growing complexity of customer interactions and…

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Google Refreshes Its Customer Engagement Suite, Includes a Console to Build AI Agents for Self-Service

Google has unveiled several progress from its customer commitment suite. The suite houses its CCAA offer – formerly the AI ​​platform of the Google contact center – alongside several solutions of the conversational AI. Many of its basic capacities are obvious in the graph below. The Google customer client engagement suite with Google AI Consider…

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