How to drive adoption of contact center voice AI

Listen to the article 2 min This audio is generated automatically. Please let us know if you have comments. Diving brief: Voice AI can help contact centers unlocking their potential, Nicole Kyle, CMP director of CMP Research said on Wednesday, during a KRISP webinar. The interest in automated customer support can be lagging behind live…

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This is Android 16 on Google TV in its current state

Edgar Cervantes / Android Authority Tl; DR Android 16 for television seems almost identical to Android 14, with only light visual adjustments in the settings menu. The new features focused on developers include mediaqualitymanager, IAMF Spatial Audio Support and performance optimizations. The stable version is expected later this year, and the integration of Gemini is…

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Global security agencies issue joint guidance to help critical infrastructure integrate AI into OT systems

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) and the Australian Signals Directorate’s Australian Cyber Security Centre (ASD’s ACSC), in collaboration with federal and international partners, published on Wednesday a joint cybersecurity guidance for critical infrastructure owners and operators integrating AI (artificial intelligence) into their OT (operational technology) systems. The document outlines four key principles…

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Utah to Advance AI Education, Training

A new AI education initiative in the UTA State, developed in collaboration with NVIDIA, should advance State’s commitment to state training and economic growth. The public-private partnership aims to provide universities, community colleges and adult education programs in UTAH with resources aimed at developing generative AI skills. “The AI ​​will continue to grow in importance,…

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