Five9 and Google Cloud Advance AI-Driven Customer Experiences

Five9 announced its decision to collaborate with Google Cloud for common customer experience solutions. This follows a series of announcements from the contact center giant earlier this week focused on improving customer experience with AI services. Their latest partnership will see both providers collaborate towards an effective customer solution, enabling enterprise customers to improve their…

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Nirmal Jingar Receives 2026 Global Recognition Award for Sustained Contributions to AI-Driven Supply Chain Optimization and Modernization at Wayfair

Nirmal Jingar receives a 2026 Global Recognition Award for leading AI platform modernization at Wayfair, generating millions of dollars in supply chain savings, advancing responsible adoption of generative AI, mentoring engineering teams, and shaping industry standards through governance frameworks and advisory work. New York, NY, USA, January 17, 2026 — Nirmal Jingara senior engineering manager…

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Enterprises are turning to AI to solve their efficiency problems, but is just a short-term fix?

Michael Kitces and Ben Henry-Moreland ask whether these long-term problems require a solution other than AI? JANUARY 21, 2026 By Ben Henry-Moreland and Michael Kitces As companies grow and merge over time, they accumulate technical debt. Technologies, capabilities, and processes that in a perfect world would be retooled and improved every time the company grows…

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Building Trust in Agentic AI

From principles to practice As artificial intelligence systems become more agentic and capable of multi-step reasoning and autonomous action, the issue of trust moves from theory to practice. These challenges are the focus of the Trust in AI Alliance, a new forum hosted by Thomson Reuters Labs that brings together leading AI researchers and engineers…

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Heterogeneous computing and the future of AI

Heterogeneous computing is quietly redefining how AI appears in everyday devices, bringing intelligence closer to where people actually use it rather than keeping it locked in remote cloud systems. As AI expands into physical products, success depends less on raw performance and more on how efficiently CPUs, GPUs, and NPUs work together. Heterogeneous computing manifests…

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SoundHound AI Bridgepointe Deal Puts Enterprise Adoption In Investor Focus

SoundHound AI (NasdaqGM:SOUN) has partnered with Bridgepointe Technologies to expand enterprise use of its AI agents and IT automation platforms. The partnership targets Bridgepointe’s more than 12,000 enterprise customers in industries including hospitality, automotive and retail. The collaboration focuses on the deployment of SoundHound’s Amelia 7 AI agent for customer interaction and its Autonomics platform…

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