Five9 and Google Cloud Advance AI-Driven Customer Experiences

Five9 announced its decision to collaborate with Google Cloud for common customer experience solutions. This follows a series of announcements from the contact center giant earlier this week focused on improving customer experience with AI services. Their latest partnership will see both providers collaborate towards an effective customer solution, enabling enterprise customers to improve their…

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Authorization of prognostic AI medical devices

Thomas, JM, Cooney, LM and Fried, TR JAMA intern. Med. 179820 (2019). Article Google Scholar Riley, RD, D. van der Windt, Croft, P. and Moons, KGM (eds.). Prognosis research in health care: concepts, methods, and impact1st ed. (Oxford Univ. Press, 2019). Obermeyer, Z. & Emanuel, E.J. N.Engl. J.Med. 3751216-1219 (2016). Article Google Scholar Collins, GS…

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OPINION: AI can’t compete with authentic voice

When artificial intelligence emerged as a marketing tool, I felt threatened. Not by replacement, but by the idea that others might think that AI could replace the basic work we do as communicators. The more I watched professionals rely on AI without critical thought, the clearer it became: artificial intelligence is exactly what the name…

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AI trade reignited by TSMC earnings blowout

A view of the TSMC Global R&D center in Hsinchu, Taiwan on April 15, 2025. Ann Wang | Reuters Thursday offered markets a rare respite from the incessant geopolitical upheavals. Yet the week’s headlines still reflect broader global dynamics. Case in point: Taiwan’s $250 billion investment in chip production in the United States, which is…

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Will AI kill the smartphone?

Life without a smartphone may seem unimaginable, but AI giants are planning to scrap this ubiquitous gadget. “The race to overthrow the smartphone is on,” said The economistand the next generation of AI-powered devices intended to replace it could radically change our lives. Breaking the duopoly Over the past 20 years, the smartphone “has come…

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