Ping an health an health, based in Shanghai, the Chinese insurance company Ping An, launched a generative chatbot powered by AI on its mobile health application featuring the avatars of real doctors.
The new feature, Ping An Xin Yi, on the Ping An Health application, provides access to demand for 24 hours a day to health consultations assisted by the AI provided via digital avatars. It also offers a simplified interpretation of medical reports and laboratory results and personalized medication reminders.
The chatbot currently covers general practice and will then be extended to gynecology, internal medicine, pediatrics, surgery, andrology, traditional Chinese medicine, dermatology and general medicine.
How does it work
Ping An Health explained that the chatbot was built using a three -level data training structure. The base layer is a medical master, the large language model of the company based on its five medical databases covering 37,000 diseases and 420,000 terms related to the disease; The second layer is a knowledge base of the doctor whose avatar is modeled, including their content on social networks and published documents. The third layer implies an end adjustment of the doctor themselves, including manual annotation and training with their video content.
In addition to Genai, Ping an Xin Yi also uses natural language processing, automatic learning and medical documents recognition. The avatars currently reproduce the image and voice of the best specialists in proctology, hepatobiliary surgery and obstetrics and gynecology in China. Users can interact with them synchronously via text, voice or video chat.
The biggest trend
Digital avatars representing real doctors are also presented in the Virtual hospital project at the Tsinghua University Institute for AI industry research. Located for the public pilot for some time in the first quarter, the autonomous and autonomous virtual health care framework will be managed by these Genai -focused doctors, who have shown great precision in the examination, diagnosis and treatment of patients in a recent study.
Ping an Health has doubled the integration of AI in recent years. Last year, he introduced his medical LLM, a ping a medical master and the ping of a ping a dashboard of the doctor of a doctor. In early February, he completed the deployment and partial verification of Deepseek, that he plans to strengthen the accuracy of health consultations and disease diagnoses. PING AN HEALTH says that its current diagnostic and treatment system powered by AI demonstrates almost a complete precision of the sorting and the assisted diagnosis.
In the meantime, Ping An Health’s Telemedicine Standards – such as appropriately in his online family doctor supplied by AI, a family doctor – would have served as a model for national standards for the provision of virtual care piloted in China.
