Royal Caribbean International cancels current Radiance of the Seas cruise. Although passengers had boarded the ship for a shortened crossing, the company announced last Saturday that the cruise would no longer take place.
“As you know, our teams have been working vigorously to have Radiance of the Seas ready to embark on our shortened April 26, 2024 cruise,” Royal Caribbean said in a letter sent to onboard guests.
“Despite all our efforts, circumstances beyond our control have further delayed our navigation. As a result, we will unfortunately have to cancel our cruise,” the company added.
Facing a technical problem since its previous cruise, the ship built in 2001 was scheduled to leave Vancouver on April 28 for a shortened cruise to Alaska.
Even though the visit to Juneau had to be canceled, the Radiance was still scheduled to visit Ketchikan and Icy Strait Point before returning to Vancouver on May 3.
“We understand the disappointment caused by this unfortunate turn of events. We sincerely apologize for the unforeseen and continued disruption to your vacation,” Royal Caribbean added.
With the cruise canceled, passengers had to disembark from the ship on April 28, according to the company’s press release.
Customers who booked flights or transfers through Royal Caribbean International have had their arrangements automatically postponed, the company said.
Royal Caribbean also promised to help passengers find independent hotel arrangements through a section of its mobile app.
Affected guests will receive a 100% refund, in addition to a Future Cruise Credit (FCC) for the amount they paid for the cruise fare, which can be used toward a rebooking.
The company also provided free internet for customers to plan their trips and kept its bars open while passengers disembarked.
Royal Caribbean will reimburse all trip change fees up to $250 for domestic travel and $400 for international travel, the release added.
The company also said it will reimburse up to $250 in hotel fees per cabin, per night, for two nights, while guests return home.
